CBF Academy is our exclusive training program specifically designed to ensure compliance with laws and regulations governing business activity. All of our collectors are highly trained giving our clients peace of mind that compliance issues will never tarnish their good names. Our training program consists of initial training in FDCPA, FCRA, HIPAA and Data Security before any collector is allowed to interact with a debtor. This is followed by additional training and coaching through a probation period. Even our experienced collectors enjoy ongoing training and testing to ensure continued compliance with ever-changing rules.
