Our staff is highly trained in all areas of collection law and regulation.
CBF Academy is our exclusive collector training program which is specifically designed to ensure compliance with laws and regulations governing our business activity. All of our collectors are highly trained, giving you peace of mind knowing compliance issues will not tarnish your good name. Our training program consists of initial training in FDCPA, FCRA, HIPAA and Data Security before any collector is allowed to interact with a debtor. This is followed by additional intensive, comprehensive training and coaching throughout their probationary period. Even our experienced collectors enjoy ongoing classes and recurring testing to ensure continued compliance with ever changing rules.
CBF Services –true professionals