Most companies understand the importance of contacting customers early in the delinquency cycle; however some do not have the resources necessary to sustain consistent and cost-effective outbound telephone campaigns.
CBF Services provides a customized, consumer service approach to contact customers and remind them of their obligation to pay their account. CBF Services uses our unique telephone technology to call your clients in your name to resolve their past-due status. Our unique system leaves the respectful message on their answering machine/voicemail or allows one of your customer service representatives to talk directly to the customer if that customer answers the phone. Further, the callback number that we leave on the customer’s caller ID is our client’s phone number. This gives our clients direct access to our superior technology when it is most beneficial.
CBF services first party outbound calling campaigns have the have proven benefits including:
- deliver more than double the response of written notice
- generate payments 5 to 8 days faster than written notice
- generate a higher percentage of payments than written notices
- 70 to 85% of customers contacted pay or make payment arrangements
- reduces operating expenses for our clients